What's new in fsDesk Pro

fsDesk Pro v.26.3.9

Released: 2026-07-27

Current version

Note author Improvement — Added the ability to present the author of a note (tag: {author}) in email notifications.

Filtering tickets New — Added the ability to filter the list of tickets by the date of the last note in the ticket.

Reporting Improvement — The mechanism for generating xlsx files has been changed and the formatting of reports has been improved.

Ticket protocol Improvement — The protocols generation has been improved and their appearance and readability have been improved.

Optimizations and fixes Improvement — Bug fixes and application performance optimizations.

fsDesk Pro v.26.3.6

Released: 2026-05-23

Note wrapping New — The notes view now allows you to expand long notes. A tag is added to notifications to hide content below a new customer response.

Displaying notes Hotfix — Improved formatting of notes in the report.

Parent/Child tickets New — The ability to display parent and child tickets has been added to the ticket view.

fsDesk Pro v.26.3.5

Released: 2026-04-19

Email notifications Improvement — The way notifications are sent has been changed. Separate notifications are now sent to support and clients. Each notification now contains the correct URL to the app and attachments.

fsDesk Pro v.26.3.4

Released: 2026-04-17

Ticket changed notification New — Added the ability to use the {changes} tag to summarize changes made to the ticket.

Displaying texts in the application Hotfix — Fixed errors in some buttons and descriptions.

fsDesk Pro v.26.3.3

Released: 2026-04-11

Deleting notes New — Added the ability for the administrator or owner of the note to delete notes.

Working time in reports New — A column with details of the time spent working on the ticket has been added to the report.

fsDesk Pro v.26.3.2

Released: 2026-04-03

Lists view Hotfix — Fixed a list view issue that could occur on some clients instances.

fsDesk Pro v.26.3.1

Released: 2026-04-02

Working time Hotfix — Fixed a bug related to work time sum in the report.

Filtering work times Improvement — Added the ability to filter work time by from-to date.

Database migration Hotfix — Fixed a database update issue that could occur for some clients.

Application update New — The admin panel has been added with the ability to check for application updates and download the newest version directly from the panel.

Application versioning Improvement — The versioning of the service application and the customer panel has been unified.

Last note New — A column with the date of the last note in the ticket and an icon showing the source of the last note (customer, service) have been added to the list of tickets.

Filtering by deadline New — Added the ability to filter requests by deadline.

Sorting by deadline Hotfix — The sorting mechanism by completion date in the list of requests has been improved.

Optimization Improvement — Optimization fixes and minor improvements.

fsDesk Pro v.26.0218.14C10

Released: 2026-02-19

English version New — English language version added. Users can now set their preferred language in their profile. English is the default.

Filtering tickets Improvement — Greater options for filtering tickets by the client have been made available.

Login notifications Improvement — The ability to disable email notifications about user login has been added.

Work time Improvement — Added work time summary in the ticket header.

Content formatting Improvement — Improved formatting of the ticket description and notes when loading from email.

Loading emails Hotfix — Fixed a bug related to loading long email messages.

Optimization Hotfix — Bug fixes and performance optimizations have been implemented.

fsDesk Pro v.26.0119.1E3C6

Released: 2026-01-19

Priorities - Edit New — the ability to edit the priority dictionary has been made available

Customer panel - user editing New— the ability to edit users by the client administrator has been made available

Notes View Improvement — Changed the note list view to improve readability

Deleting reports Improvement — added the ability to delete report definitions

Session counter Improvement — added a counter showing how long it takes for the user's session to expire

fsDesk Pro v.26.0107.1B487

Released: 2026-01-07

Working hours dates Hotfix — improved display and editing of working hours (global and contract level)

Editing the price per hour of work Hotfix — improved display and editing of the price per hour of work

fsDesk Pro v.25.1222.1388A

Released: 2025-12-22

New report for clients New— new report on working time use available in the customer panel

Subcontractors Security— improved task visibility

E-mail notifications Improvement — notifications for new users are enabled by default (they are set when a new record is saved).

Editing a ticket by a customer Improvement— all fields are grayed out if customer editing of reports is disabled.

Dates in case Hotfix — Setting the statuses appropriately will result in the completion of the implementation start, submission, resolution, and closure dates.

Work time Hotfix— working times are now displayed correctly in reports